Rainbowsoft Solutions is pleased to set out its Terms and Conditions, which will apply to the work we do for you. These Terms and Conditions and the Quote/Production Estimate supplied to you from the contract between us for the provision of Rainbowsoft Solutions services.
1.1. The Services: Rainbowsoft Solutions will provide the services described in the Quote/Production Estimate as presented. As an assignment develops, it may be that the scope of the required work changes. Where this is the case, Rainbowsoft will seek to discuss it with you at the earliest opportunity to agree upon any variations to the scope of the Services and the Quote/Production Estimate, that may be necessary.
Authors Corrections. Unless specified in the Quote/Proposal, we include 2 rounds of changes on all items following the presentation of an initial concept. Revisions briefed after that will be charged according to Rainbowsoft’s standard hourly rate card.
1.2. Information: To maximize Rainbowsoft’s effectiveness we must work with you as a team. Often Rainbowsoft Solutions’ work will be dependent on you (or your other advisers) providing information promptly. To avoid unnecessary verification, Rainbowsoft Solutions will assume all information you provide is complete and accurate unless you tell us otherwise.
1.3. Incidentals: Couriers or printed proofs from external printers if required, are to be charged to the client.
1.4. Termination: Should you wish to terminate the contract after the commencement of work, you will be invoiced for work already completed.
1.5. Force Majeure: Rainbowsoft shall not be liable for any delay or failure to perform their obligations where such delay or failure to perform arises from circumstances outside Rainbowsoft Solutions’ reasonable control.
2.1. Payment Terms: Invoices shall be settled by bank transfer into Rainbowsoft Solutions nominated bank account within 14 days of the date on the invoice unless agreed otherwise. Rainbowsoft retains ownership of all work until full payment has been made.
2.2. Other Specialist Services: Rainbowsoft Solutions estimate is exclusive of third-party costs such as photography, illustration, video production, sound recording, etc unless otherwise included in the estimate. Rainbowsoft Solutions may, unless you instruct us otherwise, seek such specialist services in areas outside our expertise. The costs of such services will be passed on to and will be quoted according.
3.1. In most cases, Rainbowsoft Solutions will provide a scoping document that details the functionality of the work we do for our clients, this includes but is not limited to a website, application, or marketing campaign. Where the client signs and approves this scoping document, any changes beyond the scope will be handled as a new update and priced accordingly.
4.1. Content and Images: It is your responsibility to provide us with the required information about your business and marketing objectives. Rainbowsoft Solutions takes no responsibility for errors in content supplied by you. Any changes thus incurred may be chargeable at standard rates. Unless specified otherwise, it is your responsibility to provide all necessary text and graphic materials that make up the content of the work. All content must be supplied in a suitable digital format unless agreed otherwise beforehand. Images should be supplied in jpeg, gif, tif, png, or psd format. The text should be supplied as a Microsoft Word document. Failure to supply material in an easily accessible format may result in additional costs being incurred for retyping text. Where the content is provided in a form where a significant amount of copywriting is required, a further charge may be made.
4.2. Information for charts, graphs, and infographics to be supplied in Excel. If we are required to retype large amounts of content, then additional costs may be incurred.
4.3. Client-supplied images should always be high-resolution images at 300 DPI for print purposes. If they are solely for use on the web, then lower-resolution images are acceptable. Rainbowsoft Solutions will assume that all images supplied to us are owned by the Client or have been purchased from stock libraries and are licensed to the client for use. We cannot use images taken from Google.
4.4. If you are using images of children that you have taken, then we will assume that you have been permitted to use these images.
4.5. You grant Rainbowsoft permission to utilize logos and any other company identity to create the project. You agree to indemnify Rainbowsoft Solutions from any claims arising from your negligence or inability to obtain proper copyright permissions for all content supplied.
